VIZIYA is a small but quickly expanding software company that thrives on innovation to solve our customer’s challenges. If you are looking for a chance to work within a growing tech support team while extending your knowledge-base and skills in quality assurance, this is the role to consider. If you are passionate about helping customers directly through one-on-one support and indirectly through QA of product releases, we want to talk to you about our opening for an Intermediate Support and Quality Assurance Analyst.
The company, the culture
As one of only four world-wide Gartner Cool Vendors, a Deloitte Fast 50, and a Profit 500 Fastest Growing Company, VIZIYA has been establishing its brand over the last ten years in our industry. Our goal is to be the most exciting software company everyone wants to work for in the Hamilton area; and with our own in-house band, The Broken Sprockets, we’re well on our way!
This is a role for someone who wants to provide excellent customer support before, during and after the release and implementation. This is a hybrid role for someone who wants to work closely with development; creating and completing quality tests. At the same time, this is a role for someone who can communicate with dedicated resources at customer sites. Someone who can dig deep to understand problems and work quickly to create solutions. Someone who is interested in travelling up to 10% of the time to customer sites to troubleshoot issues and solve problems. The role will be focused 75% on providing Customer Support and 25% as a Quality Assurance Analyst.
How will your career grow here
You will gain exposure to the full software development life cycle as well as a deeper understanding of a software company operates. As we grow, your own knowledge will broaden and deepen. Whether you want to move up in the ranks within QA and Support, over to Development or onto the Implementation team, there are opportunities here to learn and to lead.
What you will do as our new Customer Support and QA Analyst:
Here’s how we know you are the new Customer Support and QA Analyst. You have:
Why join Viziya
At Viziya, you might say our culture is one of odds and ends in the best way. We are rockstars in the true sense of the word, performing at industry events and our own holiday parties. We have Chinese-food Wednesdays and Friday BBQs. We have matching bowling shirts but we don’t have a bowling team. If it’s fun or funny, we are in. And we hope you are too.
VIZIYA drives its success by focusing on our clients’ needs and objectives and building teams of incredibly talented, fun, dedicated people.If you are excited by our technology, our purpose and the opportunity to learn-as-you go and be part of an awesome team, join us. Express your interest here or follow us on Twitter or LinkedIn for future opportunities.
VIZIYA welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.